A number of factors might cause your Ring doorbell to lose connection. If your Ring doorbell has stopped operating, we will assist you with reactivating it.
In this post, we’ll go over some of the most frequent reasons why your Ring doorbell may go offline, as well as some simple troubleshooting actions you can attempt to bring it back up.
What Is a Ring Doorbell?
A Ring doorbell offers convenience, peace of mind, and (most importantly) security. When you launch the Ring app for iOS or Android, the Ring slogan appears: “Our objective is to minimize crime in Neighborhoods.”
Ring doorbells have a camera that monitors your front door as well as a speaker that allows you to talk with anybody who rings the doorbell. They won’t know if you’re at home or chatting remotely using the Ring app. When someone ring the doorbell, your app will inform you and display video from the doorbell camera.
They will see you, but they will only be able to hear you. In addition, the camera sends motion-sensing alerts to your app.
With a subscription, your device will save video footage for you to watch later. Many incidents where Ring consumers have supplied camera footage to authorities have benefited from the stored video footage.
In other circumstances, authorities may utilize the camera to identify offenders such as porch pirates. Police departments must explicitly ask Ring owners to turn their data over as part of a privacy precaution.
How to Tell If Your Ring Doorbell is Offline
As with any smart home gadget, you may attempt to access it through your app only to discover that you can’t. This may be aggravating. When the connection is lost, your Ring app will display your camera as Offline. A white light will circulate clockwise around the doorbell button with a Ring Video Doorbell Pro (kind of like a moon circling a planet).
While this is an excellent method to inform you, it is not the best security strategy since it advertises to anybody outside your door that the camera may be broken. Fortunately, it is possible to remedy it quickly and easily.
What Can Cause Your Ring Device to Go Offline?
Unfortunately, several factors, like the architecture of your home, might cause your Ring doorbell to remain offline. Many rooms with many walls between your Ring device and your Wi-Fi network might cause Wi-Fi signal interference. The substance in your walls might weaken the signal even further.
A Wi-Fi signal, for example, may have difficulty going through brick walls. Too much distance between your Ring device and your Wi-Fi network might be an issue for these reasons. Your phone, Ring doorbell, or Wi-Fi network may be experiencing hardware or software setup troubles. Your Ring gadget, for example, may have lost power.
There are actions you may take to remedy these issues, and your Ring app can take over if you continue to experience issues.
Troubleshooting Ring Connectivity Issues
Check your phone first. Check to see whether your app’s connection has been lost due to anything as easy as your phone being in airplane mode, which disables both Wi-Fi and cellular data. Rebooting your Wi-Fi router and/or cable modem is an excellent initial step in addressing any connection issue. Unplug them for approximately 10 seconds, then reconnect them.
Check that your Ring device is powered on. If it is connected into your doorbell system (rather than battery powered), your breaker panel may feature a doorbell circuit breaker. The issue may be resolved by returning the switch to the on position.
Also, attempt to locate your Wi-Fi network as near to the Ring device as feasible. You should proceed with caution since you want your router to be strategically situated for all of your smart home devices. Otherwise, while resolving your Ring problem, you risk taking other devices down.
Ring Chime Pro might be used to replace or supplement your current doorbell chime. For bigger homes, Chime Pro can expand your Wi-Fi connection and offers louder-than-usual notification noises.
The Ring App Troubleshooting Utility
After you’ve completed the basic troubleshooting steps to get your Ring back online, the Ring app may guide you through some extra easy, useful ones. First, it may assist you in checking your Wi-Fi signal. Here’s how to go about it.
- Tap the Menu symbol (three lines stacked vertically) in the upper-left corner of your Ring app.
- Tap Devices.
- In the Video Doorbells section, tap your device.
- Tap the Device Health symbol in the bottom right corner. Scroll down till you find
- Check your Wi-Fi.
- Stand near your doorbell and press the START TEST button.
- The program will direct you to a webpage where you may measure the speed of your Wi-Fi internet connection. Return to the Ring App and input the results of the speed test. If the program thinks that your connection is too sluggish, contact your internet service provider for assistance.
- If your Wi-Fi internet speed is detected by the Ring app, hit the GET HELP button to reach Ring’s Help and Support website.
- Tap the Menu icon in the upper-left corner of the app’s home screen (three lines stacked vertically).
- In the top left, beside the device picture, tap the red Wi-Fi icon.
Still Having Trouble? Reset Your Connection
If your Ring app reports that your device is offline, you should try resetting the Ring Wi-Fi network connection. Here’s how to go about it.
- You should observe that your device is not taking video and is offline. You’ll see what I mean. Have you lately changed the name or password of your Wi-Fi network?
- Tap Devices.
- Tap the Offline device.
- On the Let’s reconnect screen, tap CONTINUE. The doorbell should display “Ring doorbell is in setup mode.” When the light surrounding the doorbell button starts spinning, tap THE LIGHT IS SPINNING. Your app will make an attempt to connect to your Ring device. Tap the Join button.
- The doorbell should display “Ring doorbell is linked to the ring app.”
- Tap RECONNECT THIS DEVICE.
- Enter the name of your Wi-Fi network.
- Tap Yes, it has changed.
- Check that your Wi-Fi password is successfully typed.
To reach the orange reset button, you must now remove the device’s outer casing. To remove the screw on the case’s bottom, you may require a 1/16th-inch Allen wrench.
Remove the casing by pushing it toward you after the screw has been removed. It should be able to move away from the internal doorbell component.
Then, press and release the orange button on the side
After that, complete resetting your connection by following these steps:
- The doorbell should ring and announce ” “The doorbell is linked to the internet. Just a moment… Rome was not constructed in a single day “.
- If everything goes smoothly, your doorbell should be joined to your network and display the message “Ring doorbell is ready to go.”
- Your app will attempt to connect to your Ring device. Tap Join.
- The doorbell should say “Ring doorbell is connected to the ring app”.
- Select your Wi-Fi network name.
- Make sure your Wi-Fi password is entered correctly.
- Tap CONTINUE.
- The doorbell should say “Ring doorbell is connected to the internet. Just a minute… Rome wasn’t built in a day”.
- If all goes well, your doorbell should be reconnected to your network and the doorbell should say “Ring doorbell is ready to go”.
Fixing the Problem Is Usually Easy
Ring offers a simple, easy-to-use doorbell that may assist you in monitoring your front door.
However, like with any smart home gadget, things may go wrong, particularly when it comes to Wi-Fi connection. Fortunately, most connection issues are typically simple to resolve or get assistance with.
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