8 Infuriating Amazon Prime Video Problems (And How to Fix Them)

Amazon Prime Video is one of the largest and most popular streaming services, with a large selection of original and third-party TV series and movies. But what happens when you get against a problem? It might be inconvenient to sit down to watch something only to be faced with an Amazon Prime Video error.

That’s why we’ve compiled a list of the most vexing Amazon Prime Video difficulties and how to resolve them.

1. Prime Video Error 7235 on Chromebook

When watching Amazon Prime Video on your Chromebook, you may see error 7235, indicating that Chrome lacks the WidevineCdm component.

If this occurs to you, update Chrome first. This is done by navigating to Settings > About Chrome. Chrome will look for and install updates automatically.

After that, type chrome:/components into the address bar. Locate the Widevine Content Decryption Module and click the Check for Update button. Finally, restart your browser. The issue must be resolved.

Amazon Prime Video features a large selection of series and movies that are included with the membership, but you can also purchase or rent more items.

2. Prime Video Error 2063 When Buying or Renting

If you get error 2063 while doing this, you should double-check that all of your payment information is correct and up to date (especially your default payment details.) You may do so by going to Your account > Your payments.

The issue might be a temporary issue with your preferred payment method. Use a different one if feasible.

You can’t even access your account? If this is the case, you may get Prime Video Error 5005 or something similar.

3. Prime Video Error 5005 During Sign In or Sign Out

Reset your password as a first step. Select Forgot your password? and then follow the directions. If this does not resolve the issue, force restart your device (be it your computer, smart TV, or so on).

Go to Account & Settings > Your devices as well. Find the device you’re using, deregister it, and then re-register it. This is also handy if you can’t sign out.

Alternatively, if you can browse other services and your internet connection is acceptable, the problem might be with Amazon. Wait a few moments, then try again.

If you see a charge on your Amazon Prime Video account that you don’t recognize, it might be a renewal of some kind; it could be your Prime membership or a channel. You may view them via Your Account’s Prime Membership page and Your Orders page. Account & Settings > Channels invoices is another option for channels.

Alternatively, someone with access to your account may have accepted the transaction. Check with those persons again. If you have children, it’s possible that they made an unintentional purchase. If this is the case, try creating an Amazon Kids profile.

4. Unknown Amazon Prime Video Payments

Still uncertain about the charge? Contact Amazon directly and provide the date and amount of the charge.

Amazon Prime Video sometimes offers live feeds of events such as concerts and sports events. If you’re watching on your smartphone or tablet, you may not be able to see the live event.

If this occurs, just upgrade the Prime Video app to the most recent version. You may do this via Google Play or the App Store. Simply search for Prime Video and choose Update. If you use a PIN to secure your account, you may see Prime Video error 5014 or 5016 while attempting to access anything. If this occurs, the best advice is to just wait a few minutes. Typically, the issue fixes itself.

5. Can’t See a Live Event on Mobile

If it doesn’t, go to Account & Settings > Parental Controls and choose Change next to Prime Video PIN to create a new one. This may solve the issue.

There are several reasons why something could not stream on Amazon Prime Video, and they differ based on the device you’re using.

6. Prime Video Error 5014 or 5016 When Entering Your PIN

Buffering and slowness are two of the most prevalent streaming issues, especially with Amazon Prime Video. It might be quite frustrating to have your watching interrupted by that spinning circle of doom or to have the video seem choppy.

To determine your download speeds, you need do a network speed test. On Prime Video, SD material requires at least 1MB/s, HD content requires 5MB/s, and 4K content requires 15MB/s. To accommodate for potential dips, your speeds should ideally be comfortably higher than this.

The same procedures apply here as well: restart everything (including your internet), update everything, and try again.

7. Unable to Stream Something on Amazon Prime Video

Finally, are you certain it’s stream lag? Motion smoothing may be enabled on your TV, which helps to minimize ghosting and blurring. Unfortunately, it might also give the impression that your broadcast is slowing, particularly if it was recorded at 24fps. Disable items such as blur and judder reduction in your TV’s settings.

Here are some solutions, which you should try in turn:

• Close the Amazon Prime app completely and restart your device.
• Check for and install any updates for both your device and the app.
• Turn off any VPN or antivirus software. Stop all internet activity on your network (e.g., downloading something in the background or someone in the house streaming on another device).
• You can only stream the same thing on two devices simultaneously, so check that no-one else with access to your account is trying to stream what you are.
• Reset your router to ensure it isn’t an internet connectivity problem.
• Reset your router to ensure it isn’t an internet connectivity problem.

8. Constant Buffering and Lag

Hopefully, you discovered your problem and found a solution here. If not, call Amazon support and let their advisers walk you through some troubleshooting procedures.

There are so many factors at play with streaming—the provider, your device, your network—that things are bound to go wrong occasionally. As Amazon releases updates, additional problems may arise. However, the company is usually good at swiftly identifying and patching these.

The other usual steps also apply here: restart everything (including your internet), update everything, and try again.

Finally, are you sure it’s lag from the stream? Your TV might have motion smoothing applied, which helps eliminate ghosting and blurring. Unfortunately, it can also make your stream look like it’s lagging, especially if it was filmed at 24fps. Look in your TV’s settings for options like blur and judder reduction and disable these.

Get Amazon Prime Video Working Again

Hopefully you’ve found your issue listed here and have resolved the issue. If not, your best bet is to contact Amazon support and let their advisors guide you through some troubleshooting steps.

There are so many factors at play with streaming—the provider, your device, your network—that things are bound to go wrong occasionally. And new issues can crop up as Amazon release updates. However, the company is usually good at swiftly identifying and patching these.

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